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FAQ

Frequently Asked Questions

Welcome to the Sakaris Jewelers FAQ page! Here, you'll find answers to common questions about our products, ordering process, custom jewelry services, payment methods, shipping, returns, and more. Whether you're looking for information on how to care for your diamond jewelry or need assistance with a recent purchase, our FAQ section is designed to provide you with quick and helpful solutions. If you can't find the answer you're looking for, feel free to contact our customer support team for personalized assistance.

  • What types of diamonds do you offer?
    At Sakaris Jewelers, we offer both lab-created and natural diamonds. Both types of diamonds are available in various shapes, sizes, and qualities, allowing you to choose the perfect stone for your jewelry.
  • What is the difference between lab-created and natural diamonds?
    Lab-created diamonds are grown in controlled environments using advanced technology that replicates the natural diamond formation process. They have the same physical, chemical, and optical properties as natural diamonds but are more affordable. Natural diamonds are formed over billions of years deep within the earth.
  • What diamond shapes do you offer?
    We offer a variety of diamond shapes, including round, princess, cushion, oval, emerald, pear, marquise, and more. Each shape has its unique characteristics and appeal, allowing you to choose the style that best suits your taste.
  • How do I choose the best diamond for my engagement ring?
    Choosing the best diamond involves considering the 4 Cs: Cut, Clarity, Color, and Carat weight. The cut affects the diamond’s brilliance, clarity measures the internal imperfections, color grades the diamond’s whiteness, and carat weight determines its size. Our experts are here to guide you through this process to find the perfect diamond.
  • What metal options are available for your jewelry?
    We offer a range of high-quality metals, including 14K and 18K white gold, yellow gold, rose gold, and platinum. Each metal has its distinct characteristics and durability, allowing you to choose the one that best matches your style and needs.
  • What is the difference between VS and VVS clarity in diamonds?
    VS (Very Slightly Included) and VVS (Very Very Slightly Included) refer to the clarity of a diamond, indicating the presence of inclusions. VVS diamonds have fewer and smaller inclusions than VS diamonds, making them more visually flawless. Both are excellent quality, but VVS is considered higher on the clarity scale.
  • Do you offer gemstone jewelry other than diamonds?
    Yes, in addition to diamonds, we offer a selection of fine gemstone jewelry, including sapphires, emeralds, rubies, and more. Each gemstone is carefully selected for its beauty and quality, allowing you to choose from a variety of vibrant and unique pieces.
  • How do I start the process of designing a custom piece?
    To begin designing your custom piece, simply book a free consultation through our website. During the consultation, we’ll discuss your vision, preferences, and budget to create a piece that’s uniquely yours.
  • What is the timeline for creating a custom engagement ring?
    The timeline for creating a custom engagement ring typically ranges from 2 to 6 weeks, depending on the complexity of the design and the availability of materials. We’ll provide a more accurate estimate during your consultation.
  • Can I use my own stones in a custom design?
    Yes, we can incorporate your existing stones into your custom design. We’ll assess the stones for quality and suitability and ensure they are securely set in the new piece.
  • What is the cost of creating a custom piece?
    The cost of a custom piece varies depending on factors such as the design complexity, materials, and gemstones used. We’ll provide a detailed quote during the consultation after discussing your specific requirements.
  • What types of custom jewelry can I create?
    At Sakaris Jewelers, we specialize in custom engagement rings, but we also create custom necklaces, bracelets, earrings, and other fine jewelry pieces. Whatever you envision, we can help bring it to life.
  • What materials can I choose for my custom jewelry?
    We offer a wide range of materials, including various types of gold (yellow, white, rose), platinum, and sterling silver. You can also select from lab-created or natural diamonds, as well as other precious gemstones.
  • What shipping options do you offer?
    We offer 2-day express shipping across the United States for all orders. This ensures that your jewelry arrives quickly and securely, no matter where you are located.
  • How much does shipping cost?
    We are pleased to offer free 2-day express shipping on all orders within the United States. You can enjoy fast and reliable delivery without any additional cost.
  • How long will it take for my order to ship?
    All our items are made to order, which means there is a processing time of 10-14 business days before your item is ready to ship. Once your order is prepared, it will be shipped via 2-day express delivery.
  • Can I track my order?
    Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package and monitor its progress until it arrives.
  • What if I need my order sooner than the standard processing and shipping times?
    If you require expedited processing, please contact us as soon as possible. We will do our best to accommodate your request and discuss any additional charges that may apply.
  • Do you ship to PO Boxes or APO/FPO addresses?
    For security reasons, we do not ship to PO Boxes or APO/FPO addresses. We recommend providing a residential or business address to ensure the safe delivery of your package.
  • What happens if my package is lost or damaged during shipping?
    All our shipments are fully insured. If your package is lost or damaged in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a replacement.
  • Do I need to sign for my package upon delivery?
    Yes, for security reasons, all shipments require a signature upon delivery. This ensures that your valuable jewelry is received safely and securely.
  • Can I change my shipping address after placing an order?
    If you need to change your shipping address, please contact us immediately. If your order has not yet been shipped, we will do our best to update the address. However, once the package has been shipped, we may not be able to make changes.
  • How do I place an order on Sakaris Jewelers?
    Placing an order is simple! Browse our collection, select the items you love, and click "Add to Cart." Once you're ready, proceed to checkout, where you can review your order, enter your shipping details, and complete your purchase.
  • What payment methods do you accept?
    We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely to ensure your information is protected.
  • Is it safe to use my credit card on your website?
    Absolutely. Our website uses SSL encryption to ensure that your payment information is secure. We also comply with all industry standards for payment processing to protect your personal and financial data.
  • Can I modify or cancel my order after it has been placed?
    We process orders quickly, so if you need to modify or cancel your order, please contact us immediately. If your order has not yet been processed, we will do our best to accommodate your request. Once an order is processed, we may not be able to make changes.
  • Will I be charged sales tax on my order?
    Sales tax is applied to orders based on the shipping address. During checkout, the applicable sales tax will be calculated and added to your order total.
  • How do I apply a discount code or promotional offer?
    To apply a discount code, enter the code in the designated field at checkout, and click "Apply." The discount will be reflected in your order total. Please note that only one discount code can be used per order.
  • Can I place an order over the phone?
    Yes, if you prefer, you can place an order over the phone by contacting our customer service team at (239) 293-6348. Our team will be happy to assist you with your purchase.
  • What should I do if my payment is declined?
    If your payment is declined, please check that your billing information is correct and that your card has sufficient funds. If the issue persists, contact your bank or try a different payment method. You can also reach out to our customer service team for assistance.
  • How will I know if my order has been successfully placed?
    Once your order is complete, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam or junk folder. You can also log in to your account on our website to view your order status.

Still Have Questions?

Still have questions? We're here to help! Please get in touch with us, and our dedicated team will assist you in any way we can. Your satisfaction is our top priority.

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